Refund policy

Refund and Return Policy

Last updated: 18 August 2026

Veymont & CO wants you to be satisfied with your purchase. This policy applies in addition to any mandatory consumer rights available under applicable law.

EU right of withdrawal

If you are a consumer in the European Union or European Economic Area, you may withdraw from an eligible distance purchase within 14 days after you, or a person designated by you, receives the goods. To exercise this right, email service@veymontco.com with your order number and a clear statement that you wish to withdraw.

After notifying us, you must return the goods within 14 days. Items must be handled only as necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value caused by handling beyond that.

Return conditions

Items should be returned unused, in their original condition and packaging where reasonably possible, with proof of purchase. For hygiene, safety or legal reasons, sealed goods that are not suitable for return may be excluded once unsealed. Custom-made or personalised goods and digital content supplied with prior consent may also be excluded where permitted by law.

Faulty or incorrect items

If an item is defective, damaged or incorrect, contact us promptly and include photographs where helpful. Statutory conformity rights remain unaffected. Where required by law, we will provide an appropriate remedy, which may include repair, replacement, price reduction or refund.

Return shipping

For a change-of-mind withdrawal, the customer bears the direct return cost unless we state otherwise. Veymont & CO bears reasonable return costs for defective, damaged or incorrect goods.

Refunds

Once the return is received and inspected, approved refunds will be issued to the original payment method without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold reimbursement until the goods are received or you provide evidence of return, whichever occurs first. Original standard delivery costs are refunded where required by law; additional costs for an upgraded delivery method are not.

Order cancellation

You may request cancellation before an order is processed. If processing or shipment has already begun, the return rules above apply.

Contact

Email: service@veymontco.com
Veymont & CO, Italy