Shipping policy

SHIPPING POLICY

Last updated: 18 August 2026

ORDER PROCESSING
Orders are processed after payment authorisation. Processing times may vary by product, availability, weekends and public holidays. You will receive an order or shipping confirmation when available.

DELIVERY OPTIONS AND COSTS
Available delivery methods, estimated times and charges are displayed at checkout based on the destination and items ordered. Please review the checkout information before paying, as it forms part of your order.

DELIVERY ESTIMATES
Delivery times are estimates unless expressly stated as guaranteed. Delays may occur because of carriers, customs, weather, high-demand periods or other circumstances outside our reasonable control. We will provide material updates when reasonably possible.

ADDRESS ACCURACY
Customers must provide a complete and accurate delivery address. Contact service@veymontco.com immediately if a correction is required. Once an order has been processed or dispatched, changes may not be possible. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.

TRACKING
If tracking is available, details will be provided by email or through the order-status page. Tracking information may take time to update after dispatch.

INTERNATIONAL ORDERS, TAXES AND CUSTOMS
For cross-border deliveries, duties, import taxes or handling fees may apply unless checkout states that they are included. The customer is responsible for charges imposed by the destination country where legally applicable. Customs procedures may delay delivery.

DAMAGED, LOST OR MISSING DELIVERIES
Inspect the parcel after delivery. If goods arrive damaged, incorrect or incomplete, contact us promptly with the order number and photographs where useful. If tracking shows delivery but the parcel cannot be found, check with household members, neighbours and the carrier, then contact us. Mandatory consumer rights remain unaffected.

FAILED DELIVERY OR UNCLAIMED PARCELS
If a parcel is returned because delivery was refused, the address was incorrect or the parcel was not collected, we will contact you. Reasonable re-shipping or return costs may be deducted or charged where permitted by law, except where the failure was caused by us or the carrier.

RISK AND CONSUMER RIGHTS
For EU consumers, risk generally passes when you or a third party designated by you physically receives the goods, except where you independently appoint a carrier not offered by us. Nothing in this policy limits statutory rights.

CONTACT
Veymont & CO
Italy
Email: service@veymontco.com